Privacy Policy

1. Introduction

Dalton Physiotherapy ("we", "us", "our") is committed to protecting your privacy and handling your personal and health information in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and the Health Records and Information Privacy Act 2002 (NSW). This Privacy Policy explains how we collect, use, disclose and protect your information.

2. Information We Collect

We may collect the following types of information:

• Personal information: name, date of birth, address, phone number, email address.
• Health information: medical history, injury details, treatment records, referral information, Medicare/DVA/WorkCover details.
• Payment information: billing details processed securely through our payment provider.
• Website usage data: IP address, browser type, pages visited, collected via cookies and analytics tools.

3. How We Collect Information

We collect information directly from you when you book an appointment (online or in person), complete intake forms, communicate with us by phone or email, or use our website. We may also receive information from referring health practitioners, insurers (including WorkCover NSW and icare), Medicare, or DVA.

4. How We Use Your Information

We use your information to:

• Provide physiotherapy assessment and treatment.
• Manage appointments and communicate with you about your care.
• Process payments and manage billing with Medicare, DVA, WorkCover, or private health insurers.
• Comply with legal and regulatory obligations.
• Improve our services and website.

5. Disclosure of Your Information

We may disclose your information to:

• Other treating health practitioners involved in your care (with your consent).
• Medicare, DVA, WorkCover NSW, icare, or your private health insurer for billing purposes.
• Our practice management software provider (Cliniko) for appointment and record management.
• Regulatory bodies or law enforcement where required by law.

We do not sell your personal information to third parties.

6. Health Records Retention

Health records are retained in accordance with NSW and Commonwealth requirements — generally a minimum of 7 years from the date of last entry for adults, and until age 25 for records relating to patients who were minors at the time of treatment.

7. Security

We take reasonable steps to protect your information from misuse, interference, loss, and unauthorised access. Electronic records are stored in secure, password-protected systems. Paper records are stored securely and disposed of appropriately.

8. Access and Correction

You have the right to access and request correction of your personal and health information. To make a request, please contact us at [email protected]. We will respond within 30 days.

9. Cookies and Website Analytics

Our website may use cookies and analytics tools to understand how visitors use the site. This data is aggregated and does not identify you personally. You can disable cookies in your browser settings, though some site features may not function correctly.

10. Complaints

If you believe we have not handled your information appropriately, please contact us first at [email protected]. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

11. Contact Us

Dalton Physiotherapy
C101, Level 1, 2 Atchison Street, St Leonards NSW 2065
Phone: 0404 320 503
Email: [email protected]